Privacy Policy
Raya Group Sp. z o.o. processes your personal data with full respect for the protection of your privacy and the principles arising from generally applicable laws in this regard.
This policy sets forth the manner in which Raya Group Sp. z o.o. uses information collected about you when you use the Raya Group Sp. commercial website. z o.o. https://www.lumye.net hereinafter collectively referred to as the “Site”, and when you communicate with us (our “Services”). It will let you know where we got your data from and how we use the information we have, including information collected using “cookies”. We also point out how you can exercise your rights in accordance with current data protection laws.
INFORMATION COLLECTED
We collect information about you when you visit the Site and contact us.
Target
This information helps us get to know you better, and it means we can use your preferences to create personalized offers for you with our products. The use of Cookies allows us to improve the specifications of the Site and the display of advertisements on the Site and on other sites.
Recipients
Information is provided to our service providers when necessary to provide you with the requested service.
Certain information (including your purchase history and profile) may, depending on your preferences and with your consent, be shared with our business partners so that they can send you personalized offers.
THE INFORMATION YOU PROVIDE DIRECTLY.
We collect information that you provide directly when you use the Site and Services.
This applies to the following situations:
- online account creation,
- contacting us by phone,
- contacting us through an external social network,
- contacting us in any other way.
Provision of this personal data is voluntary, however, failure to do so may result in the inability to use the service, provide information or achieve any other purpose for which the data are processed.
We collect the following categories of information:
- Identification and contact information (such as name, date of birth, mailing address, contact information) necessary to identify you when you use our services (such as creating an online account),
- Transactional information needed to process your order (products selected, delivery and billing address, phone number and email address, payment method, including payment card information and expiration date, and payment card account holder when you make an online payment),
- Data on. history of contacts with us (we may also store the history of our relationship, instances of contacting customer service or making a complaint).
The data that we require and that is necessary for us to respond to your requests is marked with an asterisk or similar sign on the data collection forms, or referred to as obligatory verbally when it is collected. If you do not fill in the required fields or do not provide the information marked as required, we will not be able to respond to your inquiries.
INFORMATION THAT WE COLLECT AUTOMATICALLY.
We automatically collect information about you when you access or use the Site, or make a purchase transaction, in particular:
- Data on. Connections: we collect information about the device you use to browse and use the Site (such as your operating system, browser type, whether you use proxy servers, the approximate location of your IP address to identify your computer, the duration of your visit to the Site, the pages you visit, and the link that redirected you to the Site).
Browsing information (whether you are logged in or not): We may use cookies and other tracking technologies to collect information about you when you use our Site or we send emails to you. This information allows us to deduce your preferences for certain brands or products and analyze how you interact with certain content. Information is collected whether you are logged in or not. They are the same regardless of the device you use. In addition, depending on the data we already have, some forms can be pre-filled by automatically downloading that data into the form.
INFORMATION WE COLLECT FROM OUR PARTNERS AND OTHER SOURCES
We may also obtain information about you from other sources and combine it with information about you that we collect, such as:
- Information from local postal service databases to verify and update addresses for distribution;
- Data shared by third-party partners: this is information that has been shared by third-party partners with whom you have made contact and whom you have permitted to share your personal information with us for direct marketing or targeted advertising purposes. These include socio-demographic data (such as your socio-professional category, age range, gender, etc.) contact information (such as email address or phone number), profile data (such as preferences toward certain products or services, items of interest, etc.);
- Data shared by social networks: this is information shared with us by social networks you use through our Website.
ON WHAT BASIS AND HOW DO WE USE THE INFORMATION WE COLLECT?
We collect personal data only when we have a legal basis to do so.
The personal data sets described below are created only because they are:
1) NECESSARY TO PROVIDE YOU WITH SERVICES AND FULFILL ORDERS PLACED BY YOU.
We use your data to manage the contracts and Services concluded and to fulfill our contractual obligations, in particular:
- In order to provide products and services ordered by you online, process transactions and settlement, provide delivery;
- In order to manage your online account;
- Any other current or future service related to the Services and included in the various terms of use.
and/or
2) NECESSARY FOR OUR LEGITIMATE INTEREST.
In this case, we ensure that we take into account any potential impact that this collection may have on you and, more generally, users of the Site. If we determine that your interests and fundamental rights and freedoms exceed our legitimate interest, we will not use your data on that basis and may ask for your consent.
Managing our customer relationships.
We manage our relationship with you by updating a database that includes existing and potential customers.
We make sure that you can browse the Site freely using its functionality. Generally speaking, you can browse the Site without providing data that identifies you. However, browsing information (collected via cookies) is collected automatically (see section “Information we collect automatically.”) to ensure the security of the Websites and Services and to personalize your online experience.
Behavioral research and statistics.
We also use the collected information in research and statistics, after anonymizing it.
and/or
In addition to these cases, they are also collected, for example, when you fill out a contact form, send us a complaint, sign up for a newsletter, or when you post a comment, or when such consent is required by law (e.g., to send you partner offers via email or SMS, or to use cookies to create targeted ads) that enable us:
Provide effective customer service.
We use your data to communicate with you and answer your questions, manage your complaints (customer service).
To provide you with information about our products, services, offers, promotions, benefits and events and to share information that may be of interest to you.
We collect and process your personal data for our legitimate interests to manage our sales relationships in a dynamic manner. We also process your data to present our corporate image and promote our products and services, including highlighting services specific to your geographic location and conducting consumer research and marketing surveys. Offers may also be for third-party products and services. If, in principle, you do not want your data to be used in this way, you can contact us at any time as described in What rights do you have to manage the advertising materials directed to you?
Important information on processing to prevent and manage payment events
As part of our fight against online fraud, information about your order and information about the device used to place the order (in particular, the operating system, location of the device, information about whether a proxy server was used, etc.) is collected automatically with your consent and is used to analyze your transactions to detect fraud and avoid unpaid amounts. They may be sent to any third party in accordance with the law or designated by Raya Group for the sole purpose of identifying the Buyer’s identity, the validity of the order, the payment method used and the scheduled delivery. You may refuse to give your consent or withdraw your consent at any time, however, if you do not agree to the cookies used to secure transactions, your order will not be able to be approved automatically and will be subject to manual verification. Proof of identity may be required to confirm the order.
We do not use personal information for purposes other than those for which it was collected, unless you approve such use at a later time.
and/or
3) NECESSARY TO COMPLY WITH OUR LEGAL OBLIGATIONS.
Some data may also be stored so that we can comply with our obligations under the law, e.g. in terms of data retention periods.
HOW CAN YOU BE NOTIFIED OF CHANGES TO THIS POLICY?
Important: we may amend this policy from time to time to reflect changes in our practices, to define your practices in more detail, or to comply with laws and regulations. In this case, you will be notified through a message displayed on the site or by other appropriate means, and asked to read the updated policy.
COOKIE NOTIFICATION
When you connect to our Site, based on your consent, we (or our partners) may install various cookies on your device to recognize the browser on your device as long as the cookies (your “Device”) are valid.
This page will help you understand what cookies are, how we use them, and how you can change your cookie preferences.
WHAT ARE “COOKIES”?
“Cookies” (“cookies”) are a general term for text files stored in a designated location on the hard drive of your device (e.g., computer, tablet, smartphone, etc.) from the medium you are using (Internet, applications, etc.) when you view content or advertising material online. Such cookies allow the creator to identify the device on which they are stored, track the activity of the media user and provide information about what the user’s preferences are or the information the user has previously entered in forms. This data is stored as long as the cookies remain valid or are stored. Some cookies are necessary for the use of the carrier, others optimize and customize the content presented, others present advertisements.
Cookies do not identify you directly, but they do identify your browser or device. Information about the content displayed on the media is directly linked to the identifier in cookies. When a user views content on a particular medium, this identifier records the types and number of page views and interactions on the site (e.g., the number of clicks); in this way, it is possible to track user actions performed while viewing the medium.
The use of cookies makes it possible to associate browsing data with a user’s profile, regardless of the device they use, thanks to the cookie exchange technology implemented by the partners that create these cookies, news agencies or digital advertising companies, so that a user’s journey can be tracked regardless of what device or medium they use.
OPTIONS AVAILABLE IN THE BROWSER
Your browser may allow you options to disable all or some cookies systematically or according to the cookie provider. You can also configure your browser software to accept or reject cookies (on a case-by-case basis or all of them).
However, please note that disabling all cookies will prevent you from using our Site under normal conditions, except for basic functions.
- If you are using Internet Explorer: click on Tools and then Internet Options. Under General, Browsing History, click Settings. Then, click View Files and select them or the cookies you want to disable. Then close the window that lists the cookies and click OK twice to return to the Internet.
- If you use the Firefox browser: click the Firefox Menu icon, then the Tools button, then Options; in the window that appears, select Privacy and click Remove Selected Cookies. You should select the cookies you want to disable and then delete them.
- If you are using the Safari browser: click Settings, then Preferences. In the window that appears, select Privacy/Security and then click Show Cookies. Select the cookies you wish to disable and then click Delete or Delete All.
- If you are using the Chrome browser: click the Chrome menu icon, then Settings. At the bottom of the page, click Show advanced options. In the Privacy section, click Content Settings. To deactivate cookies:
- Select Cookies, click All Cookies and Page Data, then hover over the page that the Cookies created and click the X in the right corner or click Delete All.
