Complaints


RETURNS AND COMPLAINTS

To each customer has the right to withdraw from a contract concluded at a distance, without giving any reason. The deadline for withdrawal from a distance contract is 14 days from receipt of the product. In order to return, you must inform us of your desire to cancel the sales contract by emailing us at info@raya.pl sending a
Return Form




DOWNLOADABLE FORM

Immediately after we received us
Return Form
we will confirm to you by e-mail of its receipt.


Return of Goods:

  1. Prepare the product for return. Ideally, it should be in its original packaging. Secure the shipment so that the product does not suffer additional damage during transport.
  2. Put in the package Return Form
  3. Send the parcel to:
    Point of View,
    Lakes 2,
    05-652 Pniewy
    with the note “Lumye – Return“.
  4. Upon receipt of the shipment by Raya Group:
    The product is checked and if it meets the conditions for return, we will make a refund according to the original payment method.

The returning party shall bear the cost of delivery and return of the returned products to us.

The packaging of returned cosmetics must be intact, and the product itself must not have been used, according to the Law on Consumer Rights of May 30, 2014. (Journal of Laws 2014, item 827, as amended).


The right to file a complaint
 shall be entitled in the event of finding:

  • Product manufacturing defects;
  • mechanical damage caused during delivery, whereby if the Customer finds damage to the product during transport, the Customer is obliged to draw up a damage report in the presence of the courier, where he will describe in detail the defect in the shipment;
  • Non-conformity of the product with the product contained in the order.

Lumye will verify the validity of the complaint and
will inform the customer by e-mail of the decision. If the complaint is deemed unfounded, the store will determine with the customer by e-mail whether the purchased product will be sent back by the customer at his expense.